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1.
REMOTE INSTALLATION 1.1. A standard day of engineering,
for Remote Installation, Remote Training or Remote Consultancy consists of
six hours. Unless with prior arrangement, this will be 10:00am until 4:30pm,
with 30 minutes for a lunch break. 1.1.1. Please refer to your Sales
Consultant if you require engineering outside of the standard engineering
hours. 1.2. Each
day(s) engineering will be monitored and signed off according to your own implementation
plan. This will be discussed and outlined prior to an engineer visiting your
site. 1.3. If the Scan Worx Ltd
Engineer he/she does not complete the specified work satisfactorily, or if
for any reason you are unhappy with the level of service you receive, you
need to put your complaint in writing to the Head of Technical Services
within 5 working days as hereafter a claim cannot be made. The Head of
Technical Services will be able to issue the Customer with a Complaints Form
on their request. 2.
THIRD PARTY 2.1. If you have an internal or
external IT engineer, please arrange for him or her to be readily available
during the installation. This will fast track the
process if there are any server/network issues. Scan Worx will accept no
responsibility for the work carried out by any 3rd party internal
or external IT personnel. 3.
PROTECTION AND INTEGRITY
OF DATA 3.1.
The customer accepts full responsibility for backing up all the
existing data, sufficient to ensure a full restore of the server(s), and/or
client workstations, to its/their original state, prior to the Invu
installation taking place. Scan Worx Ltd cannot be held responsible for any
loss of data that occurs as a result of inadequate system back ups. 3.2.
All sensitive data, or potentially sensitive data, viewed by the Scan
Worx Ltd Engineer(s) will remain undisclosed. Should the customer not wish
the Scan Worx Ltd Engineer(s) to have access to particular data, it is the
customer’s responsibility to restrict access by the appropriate means. 4.
DATA MIGRATION 4.1.
If any data migration/import work is to be carried out, it is
imperative that the customer has a full backup of all data to be transferred,
as in rare circumstances data transfer can corrupt files. Scan Worx Ltd will
take no responsibility for data loss that occurs during any form of data
migration/import. 4.2.
Scan Worx does not guarantee or warrant that the use of the DI Toolkit
will meet your data processing requirements or that the operation of the
goods will be uninterrupted or error free. 5.
ENGINEER SUPERVISION 5.1.
It is the customer’s responsibility to monitor the Scan Worx Ltd
Engineer(s) activities while on site or using remote access software. If the
Engineer(s) is left unattended it will be deemed that the customer authorises the continuation of engineering, or other
activities, unless otherwise stated. 5.2.
If the Customer feels at any time the actions of the Engineer(s) are untoward
or detrimental to the business, they must: 5.2.1.
Notify the Engineer(s) to cease
all actions immediately until further notification. 5.2.2.
Contact Scan Worx Ltd head
office to alert a senior manager of these actions. 6.
ADMINISTRATIVE ACCESS 6.1.
It is the customer’s responsibility to ensure that the Scan Worx Ltd
Engineer(s) has appropriate local Administrative access to the server(s)
and/or client workstations at the commencement of installation. This includes
Administrative access rights, usernames and passwords, VPN access, IP
addresses, and/or any other necessary information. If the provision of the
aforementioned delays the installation, the Customer will be accountable for
any additional costs incurred. Although the Scan Worx Ltd Engineer(s) will do
the utmost to ensure all the aforementioned information remains confidential,
the overall responsibility of the server and client workstation security
remains with the Customer. 7.
ENGINEERING COSTS 7.1.
All scanners supplied by Scan Worx Ltd need to be professionally installed
by a qualified member of the Scan Worx Ltd engineering team. This service
will be chargeable; your sales consultant will supply you with the cost. 7.2.
Remote engineering can also be scheduled on an ad hoc basis for £100
per hour. 7.3.
Please be aware that all price quoted are excluding VAT. 8.
POST INSTALLATION 8.1.
Any detrimental effect to the server(s) and/or client workstations
that occurs outside of the stated engineering times outlined in the site
report, is not the responsibility of Scan Worx Ltd. 8.2.
All nonessential engineering work carried out by a Scan Worx Ltd
Engineer(s) will be chargeable or deducted from any existing engineering
time, (A detailed outline of Scan Worx Ltd costs are available from your Scan
Worx Ltd sales consultant). 8.2.1.
This includes both onsite and remote access engineering. 9.
PRE INSTALLATION 9.1.
The customer is responsible to completing the server and client
specification Appendix A prior to the Scan Worx
engineers visit to site. This document can be found in the pre installation
document and details the minimum specifications required for both servers and
client pc’s. Scan Worx will accept no responsibility
for the customer’s hardware specifications not meeting the minimum
requirement to allow the Invu product to function and perform satisfactorily. 10.
NON INVU RELATED ISSUES 10.1. If the Scan Worx Ltd
Engineer(s) spends time resolving an issue(s) which proves not to be an
Invu-related issue, nor an issue created by the Engineers actions, then the
customer will incur the cost of the Engineer for that time. 11. SUBJECT TO CHANGE 11.1.
The Terms and conditions outlined in this document are correct as of
the 21st of January 2009. Scan Worx Ltd reserves the right to
change any or all of the terms and Conditions without prior notice. |
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