Remote Engineering Terms and Conditions
By requesting a remote access session you accept responsibility on behalf of the Company you are working for, for a Scan Worx Ltd Engineer to perform engineering work on your business server(s) and client workstations. In addition you also declare that you have read and understood the terms and conditions outlined below:
1.1 - The customer accepts full responsibility for backing up all the existing data, sufficient to ensure a full restore of the server(s), and/or client workstations, to its/their original state, prior to the Invu installation taking place. Scan Worx Ltd cannot be held responsible for any loss of data that occurs as a result of inadequate system back ups.
1.2 - All sensitive data, or potentially sensitive data, viewed by the Scan Worx Ltd Engineer(s) will remain undisclosed. Should the customer not wish the Scan Worx Ltd Engineer(s) to have access to particular data, it is the customer’s responsibility to restrict access by the appropriate means.
2.1. It is the customer’s responsibility to monitor the Scan Worx Ltd Engineer(s) activities while on site or using remote access software. If the Engineer(s) is left unattended it will be deemed that the customer authorises the continuation of engineering, or other activities, unless otherwise stated.
2.2. - If the Customer feels at any time the actions of the Engineer(s) are untoward or detrimental to the business, they must:
2.2.1. - Notify the Engineer(s) to cease all actions immediately until further notification.
2.2.2. - Contact Scan Worx Ltd head office to alert a senior manager of these actions.
3.1. - It is the Customer’s responsibility to ensure that the Scan Worx Ltd Engineer(s) has appropriate local Administrative access to the server(s) and/or client workstations at the commencement of installation. This includes Administrative access rights, usernames and passwords, VPN access, IP addresses, and/or any other necessary information. If the provision of the aforementioned delays the installation, the Customer will be accountable for any additional costs incurred. Although the Scan Worx Ltd Engineer(s) will do the utmost to ensure all the aforementioned information remains confidential, the overall responsibility of the server and client workstation security remains with the Customer.
4.1. Any detrimental effect to the server(s) and/or client workstations that occurs outside of engineering session is not the responsibility of Scan Worx Ltd.
4.2. All nonessential engineering work carried out by a Scan Worx Ltd Engineer(s) will be chargeable or deducted from any existing engineering time, (A detailed outline of Scan Worx Ltd costs are available from your Scan Worx Ltd sales consultant).
4.2.1. This includes both onsite and remote access engineering.
5.1. If the Scan Worx Ltd Engineer(s) spends time resolving an issue(s) which proves not to be an Invu-related issue, nor an issue created by the Engineers actions, then the customer will incur the cost of the Engineer for that time. This will be charged at £100 per hour ex VAT for remote engineering
6.1. If Terms and Conditions are not signed and returned to Scan Worx Ltd at least 24 hours prior to the agreed date of implementation the engineering work will be cancelled. The engineering will only be rescheduled for another appropriate date once the terms and conditions have been received by Scan Worx Ltd.
7.1. The Terms and conditions outlined in this document are correct as of the 12th of May 2006. Scan Worx Ltd reserves the right to change any or all of the terms and Conditions without prior notice.
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